Refund and Return Policy for Sissigownie

Effective Date: December 24, 2024

At Sissigownie, we want to ensure that every shopping experience with us is as seamless and satisfying as possible. Our luxury handbags are crafted with precision and care, and we understand that sometimes a return or exchange may be necessary. Whether you have a change of mind, received the wrong item, or simply weren’t satisfied with your purchase, we’ve designed a straightforward Refund and Return Policy to guide you through the process.

Please take the time to read through our full policy, which outlines the terms, conditions, and processes for returns, exchanges, and refunds. By making a purchase from Sissigownie, you agree to the terms and conditions detailed below.

1. Eligibility for Returns and Exchanges

We understand that selecting the perfect handbag is an important decision. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy. You may return or exchange your items within 30 calendar days from the date of delivery, provided the following conditions are met:

  • Unused and Unworn: The product must be in its original, unused, and unworn condition. Handbags should not show any signs of wear, damage, or alterations.
  • Original Packaging and Tags: All returned items must include the original tags, dust bags, and packaging that came with your order. Items must be returned in the same condition as they were received.
  • Proof of Purchase: You must provide proof of purchase, such as the order confirmation or receipt, when returning or exchanging an item.

Please note that certain items are excluded from our return policy, including but not limited to:

  • Products marked as final sale or non-returnable at the time of purchase.
  • Products that have been used, damaged, or altered in any way.
  • Personalized or custom-made products, unless they arrive damaged or defective.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow the steps below:

  1. Contact Our Customer Service Team: Email us at info@sissigownie.com within 30 days of receiving your order. Be sure to include your order number, the item(s) you wish to return or exchange, and a brief explanation of why you are requesting a return or exchange.

  2. Return Authorization: Once we receive your request, our customer service team will send you a Return Authorization (RA) number along with instructions on how to proceed with the return. You must include the RA number on the return package to ensure proper processing.

  3. Prepare Your Return: Carefully pack the item(s) to be returned in the original packaging, along with any accessories, tags, and documentation. We recommend using a tracked shipping service and ensuring the package is securely sealed.

  4. Ship the Return: Return the item(s) to the address provided by our customer service team. The return shipping address will be shared with you upon receiving your RA request. Customers are responsible for the cost of return shipping, unless the return is due to a defective item or an error on our part.

  5. Processing Your Return: Once your return has been received and inspected, we will process your return or exchange. If the return meets all the requirements outlined in this policy, we will issue a refund to the original payment method or process the exchange, depending on your preference.

Please note that returns and exchanges can take up to 10 business days to be processed after we receive the returned product. Refunds will be credited to the original payment method, and you will receive a confirmation email once the refund is processed.

3. Refunds

Refunds for returned items will be processed within 10 business days of receiving your return. The refund will be issued to the original payment method used during checkout. You will receive a refund confirmation email once the refund has been successfully processed.

Please note the following:

  • Refund Method: Refunds will be processed to the same payment method used for the original purchase (credit/debit card, PayPal, etc.). If you used a gift card, the refund will be credited to the gift card.
  • Shipping Fees: Shipping charges are non-refundable. The cost of return shipping is the responsibility of the customer, unless the return is due to a defective product, an incorrect item, or an error on our part.
  • Payment Processing Time: Please allow additional time for your bank or payment provider to process the refund. Depending on your bank or credit card company, this can take an additional 5-10 business days to reflect in your account.

4. Exchanges

If you would like to exchange a product for a different item or size, you may do so within the 30-day return period. However, we recommend placing a new order for the desired item while your return is being processed, as this ensures you will receive the item as soon as possible.

To exchange an item, please follow the same return process outlined above. Once we receive your returned item and confirm that it meets our return conditions, we will process the exchange. If there is a price difference between the items, you will either be refunded the difference or charged for the additional amount, depending on the exchange.

5. Damaged or Defective Products

We take great pride in the quality of our handbags, and we want you to be completely satisfied with your purchase. In the rare case that you receive a defective or damaged product, please contact us immediately. We offer a full refund or exchange for defective products if the issue is reported within 30 days of delivery.

To return a damaged or defective item:

  1. Contact Customer Service: Notify us at info@sissigownie.com as soon as possible, providing photos of the damaged or defective item, along with your order number.

  2. Return Authorization: Once we verify the damage, we will send you a return label at no charge to send the product back to us.

  3. Refund or Exchange: Once the returned damaged or defective item is received and inspected, we will issue a full refund or process an exchange for a replacement item at no additional cost to you.

6. International Returns

For international customers, we do accept returns; however, please be aware that return shipping fees for international orders are the responsibility of the customer. Additionally, any customs duties or import taxes incurred during the return process are non-refundable. We recommend using a tracked shipping service to ensure the safe return of your items.

Please note that the 30-day return period begins from the date of delivery, so international shipping times may affect your ability to return the item within the allowed timeframe.

7. Non-Returnable Items

Certain items are excluded from our return policy. These items are clearly marked as final sale or non-returnable at the time of purchase. These items cannot be returned or exchanged, including:

  • Personalized or custom-made products (e.g., handbags that are customized with initials or other bespoke features).
  • Gift cards, once purchased.
  • Items on sale or discounted, as specified during the purchase process.

8. Return Shipping Costs

Customers are responsible for paying the return shipping fees, unless the item was damaged, defective, or incorrectly shipped. The return shipping cost will vary depending on the carrier, the weight of the product, and the destination.

We recommend that you use a tracked shipping service to return items. Please ensure that the returned products are securely packed to avoid any damage during the return shipment.

9. Exclusions and Restrictions

Sissigownie reserves the right to refuse returns or exchanges if:

  • The product shows signs of use, damage, or alteration.
  • The product was not returned with its original packaging, tags, or accessories.
  • The return is initiated after the 30-day return period has passed.

In cases of suspected fraud or abuse of our return policy, we reserve the right to refuse service, cancel orders, or block accounts.

10. Customer Service

If you have any questions or concerns regarding our Refund and Return Policy, or if you need assistance with your return or exchange, our customer service team is here to help.

Our customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM EST. We aim to respond to all inquiries within 24-48 hours.